Values

We work together intensively over and above our departmental limits. All staff have a right to voice their opinions on working conditions and processes. We exploit the team potential to generate mutual inspiration and outstanding results. We respect cultural diversity in the team and promote it in the interests of our clients, to enable them to optimize their performance in all cultural environments.

We conduct our business transparently, responsibly, competently and with great care. Our dealings always rest on the principle of good faith. We take all possible care to ensure confidentiality in handling the customer data entrusted to us. We work to the highest quality standards on the claims assigned to us. Our focus lies on the reputation of our clients, which in the end stands for our own reputation. We decline business that we cannot support on ethical or moral grounds.

Respect is a foundation for our work. Our dealings with a debtor are respectful but decisive. All our staff are treated as partners, irrespective of their position in the company. Our dealings are characterized by a sense of proportion and circumspection. We communicate sincerely and openly with all colleagues, business partners, the media and the public.

We seek to achieve first-class results and performance in order to lead the competition. We regularly examine our processes and services to ensure adherence to our values and quality standards. This includes regular collaboration with responsible authorities and courts as well as with our domestic and foreign partners. We are members of the VSI professional association and follow their standards.

We keep our promises and communicate promptly, openly and honestly. We work together with debtors to find a suitable solution for all parties. We actively follow up claims and seek to achieve the best solution with the highest value for our clients.