Financial Services

Claims management is nothing other than communication with the market. In established markets, how one views and works with a customer becomes a success factor. Intelligent development and state-of-the-art execution of claims management can significantly improve customer value. Customers’ life cycles have become more dynamic, affecting their financial capabilities. Successful claims management recognizes and reacts to these life cycles, accompanying them so as to assure and enhance customer value in the long term.

Customer value creates company value.

Alphapay is advancing into new dimensions of customer value with its holistic view of data relating to debtors, markets and society. Your most important value element is the reputation of your company. In collecting debts, much more is at stake than the success of an individual case. Every claim, along with the way it is handled, is a potential risk for the reputation of your brand, which is why claims management today has a strategic dimension.

Our most important value element:

The reputation of your brand.

As a subsidiary of Swisscom, Alphapay is particularly secure in dealing with strong brands. A unique market position in reputation management coupled with decades of experience in banking, a broad international network as well as the very best references all go together to form the basis for success with the highest possible reputation security.
Unique results are made possible by the innovative SmartWaves concept and the dynamic, proactive integration of behaviour indeces, combined with the largest relevant data pool in Switzerland. Customers gain in value, costs decrease, profits rise – and your brand remains undamaged. Good claims management can even influence a brand positively.